Extensions

Extension

Enter the extension number.  By default, we use extension 100-199

Number Alias

This field is not generally required unless you have an advanced configuration.

Range

This field is used for initial set up of Extensions.

Voicemail Password

Enter the numeric voicemail password here.  This is needed to access voicemails for the extension.

Account Code

Leave this field blank.

Effective caller ID Name

Internal Caller ID name that is displayed when calling another extension.  Usually the first name of the person.

Effective Caller ID Number

Internal caller ID number usually set to the extension number.

Outbound Caller ID Name

Used by the outbound route for external caller ID name. Business or Organization typically is set here.

Outbound Caller ID Number

Used by the outbound route for external caller ID number here. Business or Organization number goes here.

Emergency Caller ID Name

Do not modify this field.

Emergency Caller ID Number

Do not modify this field.

Directory Full Name

The first and last name used in the directory. You can call that directory with *411, or it can be used by external callers to find the right person in the company.

Directory Visible

Select whether to hide the name from the directory.

Directory Extension Visible

Select whether to announce the extension when calling the directory.  This can help to hide the person’s extension number from telemarketers.

Limit Max

Set max number of outgoing calls for this user.

Limit Destination

Set the destination to send the calls when the max number of outgoing calls has been reached.

Voicemail Enabled

Enable or disable voicemail for this extension.

Voicemail Mail To

The email address for sending voicemail to email.

Voicemail File

Select whether to send the voicemail as an attachment or as a link in the email.

Voicemail Keep Local

Choose whether to keep the voicemail in the system after sending the email notification.

Missed Call

Set the missed call to true and set the email address if you want to receive an email for missed calls that were routed through the dialplan to and was not answered by the extension.

Toll Allow

Do not modify this field.

Call Timeout

Set the timeout for the call to ring before going to voicemail.

Call Group

You can define any call group you want the following groups are examples: sales, support, billing. These are used for group intercept or calls can be sent to the call group.

Call Screen

Call screen if set will ask the caller to identify themselves their response will be recorded and offered to the person receiving the call.

Record

Whether to record local, inbound, outbound, or all calls that were sent directly to this extension.

Hold Music

Select music or ring tones that will be used for music on hold for this extension.

Context

Do not modify this field.

Enabled

Whether the extension is enabled or disabled.

Description

A description for the extension.