Extensions

The Extensions define the information needed for an endpoint such as a hard phone, soft phone or some other device to connect to the server. 
  • Extension
    Enter the extension number.  By default, we use extension 100-199
  • Number Alias
    This field is not generally required unless you have an advanced configuration.
  • Range
    This field is used for initial set up of Extensions.
  • Voicemail Password
    Enter the numeric voicemail password here.  This is needed to access voicemails for the extension.
  • Account Code
    Leave this field blank.
  • Effective caller ID Name
    Internal Caller ID name that is displayed when calling another extension.  Usually the first name of the person.
  • Effective Caller ID Number
    Internal caller ID number usually set to the extension number.
  • Outbound Caller ID Name
    Used by the outbound route for external caller ID name. Business or Organization typically is set here.
  • Outbound Caller ID Number
    Used by the outbound route for external caller ID number here. Business or Organization number goes here.
  • Emergency Caller ID Name
    Do not modify this field.
  • Emergency Caller ID Number

    Do not modify this field.

  • Directory Full Name
    The first and last name used in the directory. You can call that directory with *411, or it can be used by external callers to find the right person in the company.
  • Directory Visible
    Select whether to hide the name from the directory.
  • Directory Extension Visible
    Select whether to announce the extension when calling the directory.  This can help to hide the person’s extension number from telemarketers.
  • Limit Max
    Set max number of outgoing calls for this user.
  • Limit Destination
    Set the destination to send the calls when the max number of outgoing calls has been reached.
  • Voicemail Enabled
    Enable or disable voicemail for this extension.
  • Voicemail Mail To
    The email address for sending voicemail to email.
  • Voicemail File
    Select whether to send the voicemail as an attachment or as a link in the email.
  • Voicemail Keep Local
    Choose whether to keep the voicemail in the system after sending the email notification.
  • Missed Call
    Set the missed call to true and set the email address if you want to receive an email for missed calls that were routed through the dialplan to and was not answered by the extension.
  • Toll Allow
    Do not modify this field.
  • Call Timeout
    Set the timeout for the call to ring before going to voicemail.
  • Call Group
    You can define any call group you want the following groups are examples: sales, support, billing. These are used for group intercept or calls can be sent to the call group.
  • Call Screen
    Call screen if set will ask the caller to identify themselves their response will be recorded and offered to the person receiving the call.
  • Record
    Whether to record local, inbound, outbound, or all calls that were sent directly to this extension.
  • Hold Music
    Select music or ring tones that will be used for music on hold for this extension.
  • Context
    Do not modify this field.
  • Enabled
    Whether the extension is enabled or disabled.
  • Description
    A description for the extension.

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